Q: How Does Ecommerce Work?

Here is the answer to your question; We will have a meeting or send you a questionnaire to get to know your brand and your products better. It's perfect if you already have a brand identity. However, don't worry. We will guide you on how to create a brand identity with matching assets like color font images, logo, etc. Once done, we will require HD images and descriptions of your products with the stock and price details, the shipping method. When we receive all the data, we will start to create your e-commerce website, and when it comes to setting up the payment details, we will hand over the admin role to you to fill this part by yourself confidentially. After you set up your payment and bank detail, you can invite us as an admin with limited authority. Finally, we will give you a demo about how to use the back office of your website. We recommend our customers to spend some time in the back office to monitor customer behavior and use it to improve their businesses.

Q: Can I Still Post on My Accounts While You're Managing Them?

Absolutely. We recommend you to engage with your social media channels strongly to stay updated and respond to comments or answers of your fan base & customers. The truth is, the more quality and relevant content you share, the more people you will reach. Although you may find this topic confusing and time-consuming, we will be happy to guide you about how to do it fast as a flash. In this way, you can communicate with your followers and have more predictions about what they want or what they will want in the future. Frankly, we are here to fulfill this duty when you are too busy. When you are worried about repeating posts, no worries, get in touch with us, then we will update you about upcoming posts.

Question 1

Can I still Post on My Social Media Accounts When I am Online?

Accepted Answer

Of course, you can always access and post from all your social media accounts, see the reaction. Check how is the engaging level of each post. We are supporting and encouraging our clients to get involved with their social media accounts. It is your choice to decide how much you'd like to participate. In a nutshell, if you are too busy with your duties.  Just relax by knowing we've got covered your accounts.am online?

Question 2

Can I Upgrade / Downgrade?

Accepted Answer

Of course.
 
Most of our customers start by choosing the service package they most need, afterward seeing and evaluating the results.
 
They can switch between the packages they want or create a tailor-made service package.

Question 3

Are you someone who has lots of ideas, but struggles when it comes to implementing them?"

Accepted Answer

I’m someone who can take your dreams and ideas, and turn them into a reality.  I’m a creative, strategic thinker who enjoys making things happen.

Question 4

Can I still Post on My Social Media Accounts When I am Online?

Accepted Answer

Of course, you can always access and post from all your social media accounts, see the reaction. Check how is the engaging level of each post. We are supporting and encouraging our clients to get involved with their social media accounts. It is your choice to decide how much you'd like to participate. In a nutshell, if you are too busy with your duties.  Just relax by knowing we've got covered your accounts.am online?

Question 5

Are My Social Media Credentials Safe With Outzair?

Accepted Answer

At Outzair, we are responsible for protecting your data.
When you start using our service, we will ask you for the username and password of the social media accounts we will use.
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We recommend that you send credentials via an encrypted platform like transfers.pw or Dead Drop.
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Once we have your credentials, we will keep them in our safe vault with LastPass. Which is encrypted and secured with two-factor verification.
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If you choose to cancel your service package or give a break we will delete your credentials immediately. However, we recommend you to change.

Question 6

How Does Ecommerce Work?

Accepted Answer

Here is the answer to your question;
 
​We will have a meeting or send you a questionnaire to get to know your brand and your products better. It's perfect if you already have a brand identity.
 
However, don't worry. We will guide you on how to create a brand identity with matching assets like color font images, logo, etc.
 
​Once done, we will require HD images and descriptions of your products with the stock and price details, the shipping method.
 
When we receive all the data, we will start to create your e-commerce website, and when it comes to setting up the payment details, we will hand over the admin role to you to fill this part by yourself confidentially.
 
After you set up your payment and bank detail, you can invite us as an admin with limited authority.​
 
Finally, we will give you a demo about how to use the back office of your website.
 
We recommend our customers to spend some time in the back office to monitor customer behavior and use it to improve their businesses.

Question 7

Can I still Post on My Social Media Accounts When I am Online?

Accepted Answer

Of course, you can always access and post from all your social media accounts, see the reaction. Check how is the engaging level of each post. We are supporting and encouraging our clients to get involved with their social media accounts. It is your choice to decide how much you'd like to participate. In a nutshell, if you are too busy with your duties.  Just relax by knowing we've got covered your accounts.am online?

Question 8

Do I have to commit for a long-term contract?

Accepted Answer

We are avoiding to lock our customers with a contract. We are aware that the circumstance may change at any minute, or you may not have a budget for marketing. We are fully flexible with the duration of our services. We charge monthly upfront. You can renew your contract for the following month or decide to take a break and continue to receive our services whenever you can.

Question 9

Do you wish someone could just join all dots and carry out your marketing and/or admin work?

Accepted Answer

Not only will I take the work from your plate, freeing up your preciouss time, but also, you will utilize my contribution and every action taken will  boost our business performance.

Question 10

Can I Still Post on My Accounts While You're Managing Them?

Accepted Answer

Absolutely.
​
We recommend you to engage with your social media channels strongly to stay updated and respond to comments or answers of your fan base & customers.
​
The truth is, the more quality and relevant content you share, the more people you will reach.
 
Although you may find this topic confusing and time-consuming, we will be happy to guide you about how to do it fast as a flash.
 
​​In this way, you can communicate with your followers and have more predictions about what they want or what they will want in the future.
 
​Frankly, we are here to fulfill this duty when you are too busy.
​
When you are worried about repeating posts, no worries, get in touch with us, then we will update you about upcoming posts.

Question 11

Do I have to commit for a long-term contract?

Accepted Answer

We are avoiding to lock our customers with a contract. We are aware that the circumstance may change at any minute, or you may not have a budget for marketing. We are fully flexible with the duration of our services. We charge monthly upfront. You can renew your contract for the following month or decide to take a break and continue to receive our services whenever you can.

Question 12

I am Looking for a Discount!

Accepted Answer

We are proud to offer you affordable and flexible services. It does not mean that we do not provide you an excellent service.
 
Unfortunately, we cannot apply any discounts on the service prices we have presented to you.
 
However, if you want to create a tailor-made service package, please contact us.
We promise that we will create a service package specifically for your needs and determine the optimum and the most affordable price for this package. Please contact us to create your tailor-made service package.

Question 13

Do I have to commit for a long-term contract?

Accepted Answer

We are avoiding to lock our customers with a contract. We are aware that the circumstance may change at any minute, or you may not have a budget for marketing. We are fully flexible with the duration of our services. We charge monthly upfront. You can renew your contract for the following month or decide to take a break and continue to receive our services whenever you can.

Question 14

Can I Use My Lead Generation Tools?

Accepted Answer

Yes, You Can!
 
We will send you login details for your lead generation and customer relationship management tool.
 
That's why you can always monitor and answer questions or requests of your customers.

Question 15

Do you want to finally start working on that project you’ve been putting off for months?

Accepted Answer

That’s typically something I love working on. I like to take the proactive approach in my work and take the pressure off of you.

Question 16

I Can't Find My Package

Accepted Answer

We are offering various services, website building, SEO, content creating, email marketing, newsletter content, or public relations.
Please contact us to find the perfect service for you.
 
We will be happy as a cat to help you or give some advice to use in your brand or business.

Question 17

How Can I Make You an Admin on My Facebook Page/Group?

Accepted Answer

Giving an Admin role to someone;
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Go to the page that you want to give the admin role.
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Click the   page settings on the bottom left.
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Click the Page roles in the left column.
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Type contact@outzair.com in the box and select outzair's profile.
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Click Editor and select a role from the dropdown menu.
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Click Add and enter your password to confirm. 
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Please note that if you are not friends with the person you are adding, they will have to accept your invite before they can start to help manage your page.

Question 18

How is the sign-up process and how do we decide to work?

Accepted Answer

After you have contacted us, we will send an email or arrange a meeting with you to get to know more about you or your business. Once we are on the same page of how we will proceed, we will prepare a presentation about our project to present to you and receive your feedback in our second meeting. Or an email depends on the workload. Once we have agreed to work together, we will receive the credentials of your social media accounts. If you don't have any, we will create it for you. We aim to launch within a couple of days once we have signed up.

Question 19

Will My Customers Know That You Are Managing My Account?

Accepted Answer

Of Course, No! 
 
​We aim to establish honest and sustainable relationships. That's why we will never take an action that causes damage to our relationship.
 
We offer full confidentiality, which means your customers will never know that we are managing your accounts on behalf of you.
 
​We apply this rule to every customer. Unless they want to disclose on their website or social media accounts, we will never tell anyone that we manage your website or social media accounts.
 
However, we are not responsible for any of your friends or employees to share this information and to disclose privacy.

Question 20

How is the sign-up process and how do we decide to work?

Accepted Answer

After you have contacted us, we will send an email or arrange a meeting with you to get to know more about you or your business. Once we are on the same page of how we will proceed, we will prepare a presentation about our project to present to you and receive your feedback in our second meeting. Or an email depends on the workload. Once we have agreed to work together, we will receive the credentials of your social media accounts. If you don't have any, we will create it for you. We aim to launch within a couple of days once we have signed up.

Question 21

How is the sign-up process and how do we decide to work?

Accepted Answer

After you have contacted us, we will send an email or arrange a meeting with you to get to know more about you or your business. Once we are on the same page of how we will proceed, we will prepare a presentation about our project to present to you and receive your feedback in our second meeting. Or an email depends on the workload. Once we have agreed to work together, we will receive the credentials of your social media accounts. If you don't have any, we will create it for you. We aim to launch within a couple of days once we have signed up.

Question 22

What are the payment options?

Accepted Answer

We accept payment via Direct Debits powered by our payment solutions at partner GoCardless or Transferwise. We have chosen this way to avoid unwanted transaction fees and save time. We are happy to offer you a safe and sound transaction method. No dark thoughts, you can cancel anytime. International customers take your pick. You can pay via transferwise with any debit card as well.

Question 23

How Can I Make You Admin on Linkedin?

Accepted Answer

To add an admin;
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From your Homepage, click the Me icon.
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In the manage section, select the correct Showcase Page.
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Click the Admin Tools dropdown.
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Under Manage, select Page Admins.
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On the left rail, click the type of admin you’d like to add.
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Begin typing the name of the admin you would like to add in the text field.
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Select the correct name from the dropdown list.
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Click Save Changes.
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Then we will receive a welcome email from Linkedin.

Question 24

Will You Sign an NDA?

Accepted Answer

As Outzair, we are happy to sign an NDA which prevents us from disclosing any information about your business and your strategy or contacting your customers for a period of up to two years.
 
Outzair is not responsible for any leak of information that discloses the confidentiality of your business or brand. It is our customer's responsibility to provide a dedicated email address or can call from mobile phone numbers that are not linked to Outzair.
 
However, if the client research and find that Outzair is managing your social media accounts or website, we would not be responsible for this.

Question 25

Refund & Termination

Accepted Answer

Unfortunately, we do not offer any refund once we have started to work on our package.
 
We are very confident and focusing on every detail to amaze you with our work. And if you are still not happy, we will work hard to put things together on your project.
 
Before we start to work, we will present a draft to you to agree on how we will proceed and request your feedback to optimize the content. However, let us know if you are not happy with the quality of our content. We will initiate the termination process for your service package.
 
Please note that. Outzair offers only a monthly subscription without any long-term commitment. If you are not % 100 satisfied with our work, please inform us before your next billing date. If you do not let us know, we will not issue a refund.

Question 26

What are the payment options?

Accepted Answer

We accept payment via Direct Debits powered by our payment solutions at partner GoCardless or Transferwise. We have chosen this way to avoid unwanted transaction fees and save time. We are happy to offer you a safe and sound transaction method. No dark thoughts, you can cancel anytime. International customers take your pick. You can pay via transferwise with any debit card as well.

Question 27

What are the payment options?

Accepted Answer

We accept payment via Direct Debits powered by our payment solutions at partner GoCardless or Transferwise. We have chosen this way to avoid unwanted transaction fees and save time. We are happy to offer you a safe and sound transaction method. No dark thoughts, you can cancel anytime. International customers take your pick. You can pay via transferwise with any debit card as well.

Question 28

Dow Do Payment Works?

Accepted Answer

Once you have decided to work with Outzair, we will send you an invoice.
You can pay through Transferwise for now. You can make your payments with every currency.
​
Payments will be made on the same day each month unless you decide to cancel your subscription with Outzair.

Question 29

I don't Have Account on Social Media

Accepted Answer

Don't worry.
 
If you do not have an account on any social media, after we understand your needs, we determine the platforms that are most suitable for you and create your accounts. Or we switch from one account to another.
 
If you would like us to create your social media accounts for you, please make sure to send us high-resolution versions of your logo and other images. In this way, we can edit the header and graphics of your social media accounts for you.

Question 30

How to Start?

Accepted Answer

Before we get started, we would like to ask some questions about your brand or start-up to have an idea about your goals.
​
These answers will guide us to find a clear path, and we will make sure that we will be creating the right content that will positively affect your business or brand.
 
If you'd like, we can do this via phone call, video meeting, or e-mail. Choose the way that you are most comfortable. Just let us know.
​
It would also be great if you can send names or links of your accounts to us. So we can check and have an idea about what you are doing. Also, we can study your niche or industry before we get to know you.
​
If you don't have any of these social media accounts like Facebook, Instagram, LinkedIn, and if you want us to sign up for you, please let us know in advance.
 
We will send you the detailed list and send your answers as soon as we receive them and send us answers, and then we are ready to go.

Question 31

Tailor-Made Management

Accepted Answer

Let's make a tailor-made service package. We are glad that you are interested in the tailor-made service package.
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We'd like to find out your exact needs and fulfill them. Please send us a message to request a quote about the services you need.
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When it comes to price we will be very flexible to determine a fair rate for a tailor-made service package.

Question 32

Will You Create Social Media Accounts For Me?

Accepted Answer

If you don't have any social media accounts and you're just starting, don't worry.
​
We will sign up on the platforms you choose, such as Facebook, Instagram, Linkedin. 
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If you don't have any social media accounts and you're just starting, don't worry. We will sign up on the platforms you choose, such as Facebook, Instagram, Linkedin.
​
It'd be great if you could send us some assets like your logo, any images which we can use to create your header image, and avatar on social media.
Once done, we will make you or send you the login details.

Question 33

Late Payment & Pause

Accepted Answer

You will continue to receive service if you give us an explanation about the reason for the delay in your payment and give a payment commitment. We will continue our services for seven days from the date that we are informed.
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If you want to unsubscribe from your service, please inform us at least within five working days.
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If you like to pause or suspend your subscription for a while, please inform us at least "7" days before your billing period.
When you decide to resume, we will continue where we take your social media accounts or website.

👀 Do You Want to Know More?

For convenience, I have brought together the answers to the most frequently asked questions while working with Outzair.

If you are looking for more answers, click the button below.

👀 Do You Want to Know More?

For convenience, I have brought together the answers to the most frequently asked questions while working with Outzair.

If you are looking for more answers, click the button below.

OUTZAIR

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